Shit Internet help?

So firstly I have Comcast Cable, its 50Mb/s Down and 11Mb/s Up, whenever I do a speed test I get those results, HOWEVER when playing online games my Ping will spike up above the maximum limits which will usually kick me from the server. This usually happens around 7:00PM and it happens at random points. It will also happen every now and then throughout the day. It is NOT my computer, because I get it on both my computer and laptop and also when I am Hardwired to either the motem or router. although I primarily play using wifi. we have ~6 computers in the house, but it is VERY rare that more than two are being used at a time. When I run speedtests, particularly Xfinitys it always shows that the internet is fine, no outrageous ping, DL, UL, or Jitter. However it also seems that the test appears to be rigged because it seems to sit and wait until the speed jumps back up to standard. I also understand how cable works, that we share a line with our neighbors. this is what I suspect is wrong however any other suggestions would also be helpful!

EDIT: I should also note that when I am away at college I have absolutely no issues as far as internet is concerned, so this is on comcast's side of the fence. I will try and upload images of the speed tests when I get home. As I said it never shows it being unusual so I don't know how much help that would be.

Comcast has one of the worst service records both in reliability and customer service in the industry.

It sounds like it is happening when the node your on gets over loaded. 6-10 pm is "prime time" when everyone is gaming\netflix\hulu\ect

I use comcast and I love it.

Are you connecting wireless or are you wired?

When this happens, do a trace route to the IP address of the server and see where you get the huge ping increase.

open cmd window
type in without the "", "tracert serverIP"

for example
tracert 212.227.94.130

This can help you to spot if a specific part of your ISP's network in congested. for comcast, it is very common for them to have congestion issues.

if you are using wireless, then make sure that you have opted out of the comcast public hotspot. (comcast recently turned their compatible routers into public hotspots via a automatic update. you have to opt out

here is a guide on how to do it. http://www.tomsguide.com/us/how-to-d...ews-19036.html

if not when someone connects, they will lag your network.

Quote:

---

Originally Posted by AOD_Blankwindow

Comcast has one of the worst service records both in reliability and customer service in the industry.

It sounds like it is happening when the node your on gets over loaded. 6-10 pm is "prime time" when everyone is gaming\netflix\hulu\ect

---

Yeah thats what I thought, but I wanted to check see if you all thought diffrently.

Quote:

---

Originally Posted by AOD_Samiam_Jr

I use comcast and I love it.

Are you connecting wireless or are you wired?

---

Wirelessly, however I have tried wired and get the same results. and as I said it is not my network card, I have the issue across computers, and even on my phone as well.

Quote:

---

Originally Posted by AOD_Mokona512

When this happens, do a trace route to the IP address of the server and see where you get the huge ping increase.

open cmd window
type in without the "", "tracert serverIP"

for example
tracert 212.227.94.130

This can help you to spot if a specific part of your ISP's network in congested. for comcast, it is very common for them to have congestion issues.

if you are using wireless, then make sure that you have opted out of the comcast public hotspot. (comcast recently turned their compatible routers into public hotspots via a automatic update. you have to opt out

here is a guide on how to do it. http://www.tomsguide.com/us/how-to-d...ews-19036.html

if not when someone connects, they will lag your network.

---

um im in the country, theres hardly anyone around save my neighbors, and we have our wifi locked with a 64 digit pin...I don't think anyones getting on our network, but I will have to try that trace route thing when I get home and it happens.

For comcast, they are creating a public network system where in addition to your own private password protected SSID, it creates a guest network where strangers can connect to your router and then log in with their comcast username and password in order to surf the web. while that guest network is on a separate subnet, it will eat into your overall throughput and latency. if you are using the comcast router, then be sure to disable that service in order to ensure that your neighbors are not using their home network + your wifi to supplement their traffic use. (if you need the comcast hotspot then be sure to if needed, physically disable the wifi radio on the router if you have a secondary/ better router)
(PS are your neighbors very close to you e.g., within 200-300 feet? )

While that is less common to happen, it is best to disable it just in case.

What is most likely happening is that somewhere down the line, comcast is having network congestion as they refuse to upgrade their infrastructure.

Quote:

---

Originally Posted by AOD_Mokona512

For comcast, they are creating a public network system where in addition to your own private password protected SSID, it creates a guest network where strangers can connect to your router and then log in with their comcast username and password in order to surf the web. while that guest network is on a separate subnet, it will eat into your overall throughput and latency. if you are using the comcast router, then be sure to disable that service in order to ensure that your neighbors are not using their home network + your wifi to supplement their traffic use. (if you need the comcast hotspot then be sure to if needed, physically disable the wifi radio on the router if you have a secondary/ better router)
(PS are your neighbors very close to you e.g., within 200-300 feet? )

---

Optimum Online(Cablevision) does this as well. It's annoying but you can't get a signal from 10ft away from the shitty router they gave us anyways.

I have bad Internet as well. I just play at night. Also it may be your Ethernet cable not allowing enough bandwidth to come to your computer.

For gaming, even a bare minimum 4 wire ethernet cable (tops out at 100mbit/s ) will be more than enough for any online game. I have yet to see any latency sensitive multiplayer game use more than 2mbit/s (with most FPS games using far less than 1mbit/s). Just about all time based latency issues are due to the ISP not upgrading the infrastructure to handle all of their customers. When there is an issue that is on their end, you must do your best to call every few days to complain about the issue and demand that they fix it. Keep them on the phone as long as possible and see how high you can escalate the call. They will often then discount the bill for a few months for your troubles and people who can actually do something about the issue (and upgrade the infrastructure, will take notice (especially if a number of customers in the area are complaining and getting discounts).

Quote:

---

Originally Posted by AOD_Mokona512

For comcast, they are creating a public network system where in addition to your own private password protected SSID, it creates a guest network where strangers can connect to your router and then log in with their comcast username and password in order to surf the web. while that guest network is on a separate subnet, it will eat into your overall throughput and latency. if you are using the comcast router, then be sure to disable that service in order to ensure that your neighbors are not using their home network + your wifi to supplement their traffic use. (if you need the comcast hotspot then be sure to if needed, physically disable the wifi radio on the router if you have a secondary/ better router)
(PS are your neighbors very close to you e.g., within 200-300 feet? )

While that is less common to happen, it is best to disable it just in case.

What is most likely happening is that somewhere down the line, comcast is having network congestion as they refuse to upgrade their infrastructure.

---

na my neighbors are more like 500-600 feet away

And yeah thats what I though about comcast, their techs always say its all fine, of course whenever they show up its not acting up

Quote:

---

Originally Posted by AOD_Mr_Koffee_Bean

I have bad Internet as well. I just play at night. Also it may be your Ethernet cable not allowing enough bandwidth to come to your computer.

---

well I work a day job, I have to get up at 5:45 every day and don't get home until 7PM, so I kinda can't play that late at night.

Quote:

---

Originally Posted by AOD_Siegmier

So firstly I have Comcast Cable, its 50Mb/s Down and 11Mb/s Up, whenever I do a speed test I get those results, HOWEVER when playing online games my Ping will spike up above the maximum limits which will usually kick me from the server. This usually happens around 7:00PM and it happens at random points. It will also happen every now and then throughout the day. It is NOT my computer, because I get it on both my computer and laptop and also when I am Hardwired to either the motem or router. although I primarily play using wifi. we have ~6 computers in the house, but it is VERY rare that more than two are being used at a time. When I run speedtests, particularly Xfinitys it always shows that the internet is fine, no outrageous ping, DL, UL, or Jitter. However it also seems that the test appears to be rigged because it seems to sit and wait until the speed jumps back up to standard. I also understand how cable works, that we share a line with our neighbors. this is what I suspect is wrong however any other suggestions would also be helpful!

EDIT: I should also note that when I am away at college I have absolutely no issues as far as internet is concerned, so this is on comcast's side of the fence. I will try and upload images of the speed tests when I get home. As I said it never shows it being unusual so I don't know how much help that would be.

---

Sounds also like it could be an issue with the crappy Comcast equipment-for the record I have had Comcast for quite a while now and have had ZERO issues with them. I would STRONGLY recommend purchasing your own modem and router (2 SEPARATE devices) to alleviate the issue. Not only will this save you the rental fee that Comcast charges monthly (anywhere from $7.50-$25.00 USD depending on service and devices rented) it also gets rid of the ability for Comcast to jack up your router for their uses.

Modems-the Motorola Surfboard SB6141 (you can find on ebay for about $65-$85+shipping) is a very good DOCSIS 3.0 modem (capable of faster speeds + higher speed boost+ better all-around throughput).

Router-I personally use (and recommend) Cisco Home (formerly Linksys) products my router is currently a Cisco EA4500 (wireless N with USB input at router) look into getting a good (preferably dual band) Wireless N or Wireless AC router.

Also as far as speedtesting goes do NOT use the Comcast (or any other ISP) provided test as it is specifically set to use their own servers and will produce false results. Instead use www.speedtest.net-also for modem and router research as well as general internet complaints browse over to http://www.dslreports.com/
not only can they help with specific product recommendations and the like their forums are also actively monitored by tech agents from the major ISPs who can (and will) take proactive actions to help their customers (such as line maintenance) without you having to scream at them.

For DIRECT COMCAST support go to:
https://secure.dslreports.com/forum/comcastdirect

For RECOMMENDED SPEEDTEST links go to:
https://secure.dslreports.com/faq/13860

Quote:

---

Originally Posted by AOD_SgtLukeSkykiller

Sounds also like it could be an issue with the crappy Comcast equipment-for the record I have had Comcast for quite a while now and have had ZERO issues with them. I would STRONGLY recommend purchasing your own modem and router (2 SEPARATE devices) to alleviate the issue. Not only will this save you the rental fee that Comcast charges monthly (anywhere from $7.50-$25.00 USD depending on service and devices rented) it also gets rid of the ability for Comcast to jack up your router for their uses.

Modems-the Motorola Surfboard SB6141 (you can find on ebay for about $65-$85+shipping) is a very good DOCSIS 3.0 modem (capable of faster speeds + higher speed boost+ better all-around throughput).

Router-I personally use (and recommend) Cisco Home (formerly Linksys) products my router is currently a Cisco EA4500 (wireless N with USB input at router) look into getting a good (preferably dual band) Wireless N or Wireless AC router.

Also as far as speedtesting goes do NOT use the Comcast (or any other ISP) provided test as it is specifically set to use their own servers and will produce false results. Instead use www.speedtest.net-also for modem and router research as well as general internet complaints browse over to http://www.dslreports.com/
not only can they help with specific product recommendations and the like their forums are also actively monitored by tech agents from the major ISPs who can (and will) take proactive actions to help their customers (such as line maintenance) without you having to scream at them.

For DIRECT COMCAST support go to:
https://secure.dslreports.com/forum/comcastdirect

For RECOMMENDED SPEEDTEST links go to:
https://secure.dslreports.com/faq/13860

---

D-Link DIR 815 Router, and a Arris TM722 Motem, now that means the router is capable of wireless IEEE 802.11a/b/g/n, so that's fine,
ill definitely try different speed tests, issue is having it run at the exact moment my internet goes all funky

Abnormal Speed test, internet fluctuating throughout test, test seems to "Pause" when it goes down: http://www.speedtest.net/my-result/3649892660 http://www.speedtest.net/my-result/3649898077

Normal Speed Test: http://www.speedtest.net/my-result/3649905724

So you've definitely got a congestion issue somewhere in the pipe-browse on over to the dslreports forum that I linked-register if you have to and see if you can't get it resolved via that comcast monitored forum. They'll also be able to walk you through tracerouting to specific IPs so that you can pin down the problem

Start -> Run -> CMD -> Pathping google.com

Run 5 or more of the above command simultaniously until you get one that catches the issue happening.

and

Start -> Run -> CMD -> ping google.com -t

When you see the continual ping start to die or the response time jump high, run several more pathping tests to try and catch it then. as well as your 5+ random runs.

FYI pathping is tracert + ping in one command. It will tracert the path then pings each node along the path. It will give results like these. Note I edited out the first three steps as I've given examples such as these before and gotten DDOSed for my good deeds punishment.

pathping google.com


Tracing route to google.com [74.125.227.99]
over a maximum of 30 hops:
0
1
2
3 tge7-2.bumutx2701h.texas.rr.com [66.25.224.73]
4 tge0-9-0-1.ptnhtxak01r.texas.rr.com [24.175.61.222]
5 agg28.dllatxl301r.texas.rr.com [24.175.61.64]
6 ae-8-0.cr0.dfw10.tbone.rr.com [66.109.6.52]
7 ae2.pr1.dfw10.tbone.rr.com [107.14.17.236]
8 74.125.48.65
9 * * *

Computing statistics for 200 seconds...

Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0
1 1ms 0/ 100 = 0% 0/ 100 = 0%
2 17ms 0/ 100 = 0% 0/ 100 = 0%
3 14ms 0/ 100 = 0% 0/ 100 = 0% tge7-2.bumutx2701h.texas.rr.com [66.25.224.73]
4 17ms 1/ 100 = 1% 1/ 100 = 1% tge0-9-0-1.ptnhtxak01r.texas.rr.com [24.175.61.222]
5 28ms 0/ 100 = 0% 0/ 100 = 0% agg28.dllatxl301r.texas.rr.com [24.175.61.64]
6 29ms 0/ 100 = 0% 0/ 100 = 0% ae-8-0.cr0.dfw10.tbone.rr.com [66.109.6.52]
7 30ms 0/ 100 = 0% 0/ 100 = 0% ae2.pr1.dfw10.tbone.rr.com [107.14.17.236]
8 27ms 0/ 100 = 0% 0/ 100 = 0% 74.125.48.65


Trace complete.

Ill try that when I get home and post the results, and I guess I ought to delete the first three ip's so I don't get DDosed as well?

Quote:

---

Originally Posted by AOD_Siegmier

Ill try that when I get home and post the results, and I guess I ought to delete the first three ip's so I don't get DDosed as well?

---

That wasn't on an AOD help issue when it happened to me. So it just depends how paranoid you are.

Personally I'm a fool me one kinda person. Better not to make same error twice.

and it depends on you results. in my case step 1 was my comp, 2 was router, 3 was isp modem with my current ip.

Depending on your network it may only be 2 steps or could be as many as 5 before you have truly left the building so to speak.

C:\Users\Nick>pathping google.com

Tracing route to GOOGLE.COM [173.194.43.46]
over a maximum of 30 hops:
0 Nicks-Gaming [192.168.0.102]
1 c-68-37-8-1.hsd1.nj.comcast.net [68.37.8.1]
2 te-9-4-ur02.portmurray.nj.panjde.comcast.net [68.85.118.29]
3 xe-7-1-5-0-ar03.eastwindsor.nj.panjde.comcast.net [68.86.152.69]
4 ae-2-0-ar03.plainfield.nj.panjde.comcast.net [68.85.62.193]
5 he-3-8-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.177]
6 he-0-13-0-1-pe03.111eighthave.ny.ibone.comcast.net [68.86.85.190]
7 as15169-2-c.111eighthave.ny.ibone.comcast.net [23.30.206.126]
8 209.85.248.178
9 72.14.236.208
10 209.85.249.213
11 72.14.237.254
12 lga15s35-in-f14.1e100.net [173.194.43.46]

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Nicks-Gaming [192.168.0.102]
0/ 100 = 0% |
1 20ms 0/ 100 = 0% 0/ 100 = 0% c-68-37-8-1.hsd1.nj.comcast.net [6
8.37.8.1]
0/ 100 = 0% |
2 19ms 0/ 100 = 0% 0/ 100 = 0% te-9-4-ur02.portmurray.nj.panjde.c
omcast.net [68.85.118.29]
0/ 100 = 0% |
3 27ms 0/ 100 = 0% 0/ 100 = 0% xe-7-1-5-0-ar03.eastwindsor.nj.pan
jde.comcast.net [68.86.152.69]
0/ 100 = 0% |
4 24ms 0/ 100 = 0% 0/ 100 = 0% ae-2-0-ar03.plainfield.nj.panjde.c
omcast.net [68.85.62.193]
0/ 100 = 0% |
5 24ms 0/ 100 = 0% 0/ 100 = 0% he-3-8-0-0-cr01.newyork.ny.ibone.c
omcast.net [68.86.95.177]
0/ 100 = 0% |
6 24ms 0/ 100 = 0% 0/ 100 = 0% he-0-13-0-1-pe03.111eighthave.ny.i
bone.comcast.net [68.86.85.190]
0/ 100 = 0% |
7 29ms 0/ 100 = 0% 0/ 100 = 0% as15169-2-c.111eighthave.ny.ibone.
comcast.net [23.30.206.126]
0/ 100 = 0% |
8 28ms 0/ 100 = 0% 0/ 100 = 0% 209.85.248.178
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% 72.14.236.208
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% 209.85.249.213
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 72.14.237.254
0/ 100 = 0% |
12 24ms 0/ 100 = 0% 0/ 100 = 0% lga15s35-in-f14.1e100.net [173.194
.43.46]

Trace complete.

C:\Users\Nick>


I noticed 9 10 and 11 all were 100 % packet loss

second one same/similar result

Tracing route to google.com [173.194.121.38]
over a maximum of 30 hops:
0 Nicks-Gaming [192.168.0.102]
1 c-68-37-8-1.hsd1.nj.comcast.net [68.37.8.1]
2 te-9-4-ur02.portmurray.nj.panjde.comcast.net [68.85.118.29]
3 xe-7-1-4-0-ar03.eastwindsor.nj.panjde.comcast.net [68.86.152.57]
4 ae-3-0-ar03.plainfield.nj.panjde.comcast.net [68.85.63.161]
5 he-3-10-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.93.225]
6 he-0-11-0-1-pe03.111eighthave.ny.ibone.comcast.net [68.86.83.102]
7 as15169-2-c.111eighthave.ny.ibone.comcast.net [23.30.206.126]
8 209.85.248.180
9 209.85.252.250
10 72.14.239.93
11 72.14.236.147
12 72.14.233.97
13 iad23s26-in-f6.1e100.net [173.194.121.38]

Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Nicks-Gaming [192.168.0.102]
0/ 100 = 0% |
1 42ms 1/ 100 = 1% 1/ 100 = 1% c-68-37-8-1.hsd1.nj.comcast.net [6
8.37.8.1]
0/ 100 = 0% |
2 67ms 1/ 100 = 1% 1/ 100 = 1% te-9-4-ur02.portmurray.nj.panjde.c
omcast.net [68.85.118.29]
0/ 100 = 0% |
3 86ms 0/ 100 = 0% 0/ 100 = 0% xe-7-1-4-0-ar03.eastwindsor.nj.pan
jde.comcast.net [68.86.152.57]
0/ 100 = 0% |
4 103ms 0/ 100 = 0% 0/ 100 = 0% ae-3-0-ar03.plainfield.nj.panjde.c
omcast.net [68.85.63.161]
0/ 100 = 0% |
5 111ms 0/ 100 = 0% 0/ 100 = 0% he-3-10-0-0-cr01.newyork.ny.ibone.
comcast.net [68.86.93.225]
0/ 100 = 0% |
6 127ms 0/ 100 = 0% 0/ 100 = 0% he-0-11-0-1-pe03.111eighthave.ny.i
bone.comcast.net [68.86.83.102]
0/ 100 = 0% |
7 83ms 0/ 100 = 0% 0/ 100 = 0% as15169-2-c.111eighthave.ny.ibone.
comcast.net [23.30.206.126]
0/ 100 = 0% |
8 96ms 0/ 100 = 0% 0/ 100 = 0% 209.85.248.180
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% 209.85.252.250
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% 72.14.239.93
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 72.14.236.147
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 72.14.233.97
0/ 100 = 0% |
13 80ms 0/ 100 = 0% 0/ 100 = 0% iad23s26-in-f6.1e100.net [173.194.
121.38]

Trace complete.

C:\Users\Nick>

Shortly after posting this my internet went completely down, I couldn't even get access to google, unfortunately I was unable to save/ copy the trace from that time period

1 42ms 1/ 100 = 1% 1/ 100 = 1% c-68-37-8-1.hsd1.nj.comcast.net [68.37.8.1]
2 67ms 1/ 100 = 1% 1/ 100 = 1% te-9-4-ur02.portmurray.nj.panjde.comcast.net [68.85.118.29]

the fact that your first two steps had missed a packet would be worrisome to me.
Step 1 is your comcast modem,
step 2 is node servicing your area.

The fact your missing packets before you even leave the building or make it a few blocks away from you is a bit worrisome.

Keep doing these and when you get one that shows a real issue instead of just the potential issue the above shows. and you'll have some solid evidence to give comcast.

honestly looks to me like you could have a modem issue. but need tests when the issue is actively happening (or starting to happen) to better determine where the fault lies.

Quote:

---

Originally Posted by AOD_Blankwindow

1 42ms 1/ 100 = 1% 1/ 100 = 1% c-68-37-8-1.hsd1.nj.comcast.net [68.37.8.1]
2 67ms 1/ 100 = 1% 1/ 100 = 1% te-9-4-ur02.portmurray.nj.panjde.comcast.net [68.85.118.29]

the fact that your first two steps had missed a packet would be worrisome to me.
Step 1 is your comcast modem,
step 2 is node servicing your area.

The fact your missing packets before you even leave the building or make it a few blocks away from you is a bit worrisome.

Keep doing these and when you get one that shows a real issue instead of just the potential issue the above shows. and you'll have some solid evidence to give comcast.

honestly looks to me like you could have a modem issue. but need tests when the issue is actively happening (or starting to happen) to better determine where the fault lies.

---

How about this one?

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Nick>pathping google.com

Tracing route to google.com [74.125.226.78]
over a maximum of 30 hops:
0 Nicks-Gaming [192.168.0.102]
1 c-68-37-8-1.hsd1.nj.comcast.net [68.37.8.1]
2 te-9-4-ur02.portmurray.nj.panjde.comcast.net [68.85.118.29]
3 xe-7-1-5-0-ar03.eastwindsor.nj.panjde.comcast.net [68.86.152.69]
4 ae-3-0-ar03.plainfield.nj.panjde.comcast.net [68.85.63.161]
5 he-3-7-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.173]
6 te-0-1-0-2-pe04.ashburn.va.ibone.comcast.net [68.86.84.242]
7 as15169-2-c.111eighthave.ny.ibone.comcast.net [23.30.206.126]
8 209.85.248.178
9 209.85.245.181
10 lga15s44-in-f14.1e100.net [74.125.226.78]

Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Nicks-Gaming [192.168.0.102]
59/ 100 = 59% |
1 45ms 60/ 100 = 60% 1/ 100 = 1% c-68-37-8-1.hsd1.nj.comcast.net [6
8.37.8.1]
0/ 100 = 0% |
2 59ms 60/ 100 = 60% 1/ 100 = 1% te-9-4-ur02.portmurray.nj.panjde.c
omcast.net [68.85.118.29]
0/ 100 = 0% |
3 52ms 59/ 100 = 59% 0/ 100 = 0% xe-7-1-5-0-ar03.eastwindsor.nj.pan
jde.comcast.net [68.86.152.69]
0/ 100 = 0% |
4 59ms 59/ 100 = 59% 0/ 100 = 0% ae-3-0-ar03.plainfield.nj.panjde.c
omcast.net [68.85.63.161]
0/ 100 = 0% |
5 47ms 59/ 100 = 59% 0/ 100 = 0% he-3-7-0-0-cr01.newyork.ny.ibone.c
omcast.net [68.86.95.173]
0/ 100 = 0% |
6 51ms 59/ 100 = 59% 0/ 100 = 0% te-0-1-0-2-pe04.ashburn.va.ibone.c
omcast.net [68.86.84.242]
0/ 100 = 0% |
7 49ms 59/ 100 = 59% 0/ 100 = 0% as15169-2-c.111eighthave.ny.ibone.
comcast.net [23.30.206.126]
1/ 100 = 1% |
8 51ms 60/ 100 = 60% 0/ 100 = 0% 209.85.248.178
0/ 100 = 0% |
9 --- 100/ 100 =100% 40/ 100 = 40% 209.85.245.181
0/ 100 = 0% |
10 60ms 60/ 100 = 60% 0/ 100 = 0% lga15s44-in-f14.1e100.net [74.125.
226.78]

Trace complete.

C:\Users\Nick>

Also before you post anymore, please clean them up a little so it looks like this (this is your example from above) just takes a few back spaces so that it is easily legible.

Tracing route to google.com [74.125.226.78]
over a maximum of 30 hops:
0 Nicks-Gaming [192.168.0.102]
1 c-68-37-8-1.hsd1.nj.comcast.net [68.37.8.1]
2 te-9-4-ur02.portmurray.nj.panjde.comcast.net [68.85.118.29]
3 xe-7-1-5-0-ar03.eastwindsor.nj.panjde.comcast.net [68.86.152.69]
4 ae-3-0-ar03.plainfield.nj.panjde.comcast.net [68.85.63.161]
5 he-3-7-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.173]
6 te-0-1-0-2-pe04.ashburn.va.ibone.comcast.net [68.86.84.242]
7 as15169-2-c.111eighthave.ny.ibone.comcast.net [23.30.206.126]
8 209.85.248.178
9 209.85.245.181
10 lga15s44-in-f14.1e100.net [74.125.226.78]


Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Nicks-Gaming [192.168.0.102]
59/ 100 = 59% |
1 45ms 60/ 100 = 60% 1/ 100 = 1% c-68-37-8-1.hsd1.nj.comcast.net [68.37.8.1]
0/ 100 = 0% |
2 59ms 60/ 100 = 60% 1/ 100 = 1% te-9-4-ur02.portmurray.nj.panjde.comcast.net [68.85.118.29]
0/ 100 = 0% |
3 52ms 59/ 100 = 59% 0/ 100 = 0% xe-7-1-5-0-ar03.eastwindsor.nj.panjde.comcast.net [68.86.152.69]
0/ 100 = 0% |
4 59ms 59/ 100 = 59% 0/ 100 = 0% ae-3-0-ar03.plainfield.nj.panjde.comcast.net [68.85.63.161]
0/ 100 = 0% |
5 47ms 59/ 100 = 59% 0/ 100 = 0% he-3-7-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.173]
0/ 100 = 0% |
6 51ms 59/ 100 = 59% 0/ 100 = 0% te-0-1-0-2-pe04.ashburn.va.ibone.comcast.net [68.86.84.242]
0/ 100 = 0% |
7 49ms 59/ 100 = 59% 0/ 100 = 0% as15169-2-c.111eighthave.ny.ibone.comcast.net [23.30.206.126]
1/ 100 = 1% |
8 51ms 60/ 100 = 60% 0/ 100 = 0% 209.85.248.178
0/ 100 = 0% |
9 --- 100/ 100 =100% 40/ 100 = 40% 209.85.245.181
0/ 100 = 0% |
10 60ms 60/ 100 = 60% 0/ 100 = 0% lga15s44-in-f14.1e100.net [74.125.226.78]



The fact that on stop 0 (your pc) you lost 59% of the packets sent to yourself is disconcerting and if this was the only machine in the house experiencing this I would say the network port on your PC is faulty or you have malware\spyware installed

However since this is across all machines in the house, I would lean to your household being infected with spyware/maleware, the comcast modem needs to be replaced, or the firewall software you are using. In that order.

The fact it happens intermittently makes me think it is spyware\maleware and the issue happens when that is phoning home to upload whatever it has captured on your machine and/or when your computer is being used as part of a botnet the malware has brought you in to.

There is also a low chance that this is caused my interference in your power grid\house power. I've seen cases where houses weren't properly grounded and/or were receiving very dirty power from grid. And the network equipment was just on the other side of the wall from one of the main fuse panels and\or junction boxes and\or faulty conduit (or plugged directly into wall receiving said dirty power instead of being behind a UPS unit). The EM interference from that alone (even with shielded net cable) was causing the issue. However this I consider to be the least likely of the possible causes. Or if not behind a UPS and receiving dirty power can cause it. It's the hail mary though usually. Except you said your in a rural area, which increases the chances if your grid power being very dirty since rural companies tend not to have the money to upgrade\replace faulty\old equipment as fast they should (bad lines, bad transformers, bad sub stations, or at the power plant itself).


Personally I would start by getting comcast to replace the modem an check the line coming in to your house. My dad had a similar issue once, turned out that squirel had eate thru insulation on cable wire coming in to the house. so anytime it rained or got super humid. it would short out the wire and he would lose network very similarly to how you are. And again, being rural increasing the chance of critter attack on the line.

at least I thought i read you said you were rural?

Quote:

---

Originally Posted by AOD_Blankwindow

at least I thought i read you said you were rural?

---

yes I am rural, and there are plenty of squirrels around here! I am running a virus scan on my computer atm, using windows defender, then will try malwarebytes, this is across all computers and devices in the house, so I know its not just mine (computers, phones, laptops, tablets, TV)

OK, a few questions, so you think its our motem, not our wireless router? and it is malware or a virus? and How does that occur?

Quote:

---

Originally Posted by AOD_Siegmier

OK, a few questions, so you think its our motem, not our wireless router? and it is malware or a virus? and How does that occur?

---

I'm leaning towards the modem over the router; because you mentioned the issue occurred even when you were directly plugged in to the cable modem taking the router out of the equation.

Electronics die, just like everything. While commercial modems tend to last 5 years on average (they actually usually live longer, but within 5 years usually the carrier will have changed something that makes your modem obsolete\slow even if it still functions), doesn't mean they all do. Shit happens. You could have gotten that one bad egg, or had a power surge, or to much dust, or a hundred other possibility to cause the modem to go bad well before their expected EOL.

And if your only source of protection is windows defender and malwarebytes. Then your asking to be infected. windows defender is a joke. and malwarebytes isn't pro-active it is for removing things post infection (it is very good at removing the infection, but doesn't stop you from getting infected in the first place).

You should look in to getting a proactive firewall\antivrus\anti-malware. Personally I say do research on this, there are many great options free and pay for. To many for me to make a suggestion. And in many ways it comes down to personal preference, as what is the "best" today, could easily be trumped by the competition tomorrow in the case of digital security.

Then being rural I would certainly look in to checking the lines as I know more than one case of critters (particularly squirrels as in my Fathers case) eating insulation off wires and causing shorts in the exposed wire(s) during high humidity\active rain. Which leads to corrosion\rust which then leads to the issue during dryer times as well as wet (worse when wet).

The problem with your issue is there is sooooooooooooooooooooooooooooooooooooooooooooo many potential causes of intermittent down time, it is very hard to give you a straight answer.

Quote:

---

Originally Posted by AOD_Blankwindow

And if your only source of protection is windows defender and malwarebytes. Then your asking to be infected. windows defender is a joke. and malwarebytes isn't pro-active it is for removing things post infection (it is very good at removing the infection, but doesn't stop you from getting infected in the first place).

You should look in to getting a proactive firewall\antivrus\anti-malware. Personally I say do research on this, there are many great options free and pay for. To many for me to make a suggestion. And in many ways it comes down to personal preference, as what is the "best" today, could easily be trumped by the competition tomorrow in the case of digital security.
.

---

Windows Defender has been End of Life for several years now and isn't even supported/updated any longer. I would STRONGLY recommend Microsoft Security Essentials

http://windows.microsoft.com/en-us/w...tials-download

in its place-also free. Additionally Malwarebytes does have a PAID version which covers 3 PCs ($25 USD/year) and does have proactive protection-I also personally use and recommend this.

To ensure you don't have any rootkits or hard to kill viruses also grab Kaspersky's TDSSKiller
http://support.kaspersky.com/viruses...?qid=208280684

And finally to ensure that you have any out of date software holes plugged grab Secunia's Personal Software Inspector
http://secunia.com/vulnerability_scanning/personal/

If you need help removing a serious viral infection (or any other support issues) feel free to check out:
http://webchat.freenode.net/?channels=wowtech

I and many other tech support folks hang out there and are happy to help with tech issues minor or major.

Any progress man?