Here's a copy of the chat transcript you requested:
Initial Question: return for 100% refund
08:03 PM PDT Sikkandar(Amazon): Hi Bartolo , my name is Sikkandar from Amazon Chat Support.
08:03 PM PDT bartolo ramirez: HI
08:03 PM PDT Sikkandar: Bartolo, could you please elaborate your concern?
I thank you for being a Prime member.
08:04 PM PDT bartolo ramirez: yes i bought a graphics card and im trying to see if i can get a full refund .
08:05 PM PDT Sikkandar: May I know the reason for the return?
08:05 PM PDT bartolo ramirez: im being told people are being able to return them because of the incorrect advertisement saying that they are 4 gb but actually 3.5
08:06 PM PDT Sikkandar: I'm really sorry to hear about this, Bartolo.
MSI Computer NVIDIA GeForce GTX 970 GAMING 4G 4GB 256-Bit GDDR5 Graphics Card
08:06 PM PDT bartolo ramirez: yes
08:08 PM PDT Sikkandar: Thanks for confirming. I see that the return window has been expired on March 31, 2016. However to make this correct and to help you in return the item, I'll make an exception and help you in create a return mailing label for the item.
Will that help you?
08:09 PM PDT bartolo ramirez: yes that would be great
08:09 PM PDT Sikkandar: Thanks for your understanding, Bartolo.
Would you like me to arrange a Pick up or drop off to return the item?
08:10 PM PDT bartolo ramirez: drop off would be better
08:10 PM PDT Sikkandar: Thanks for the clarification.
Here is the link for the return mailing label:
08:11 PM PDT Sikkandar: Please use the link to print the label.
Is that okay with you?
08:11 PM PDT bartolo ramirez: yes that will work . so how dose the return and refund process work
08:13 PM PDT Sikkandar: Once the carrier has received your package, it can take up to two weeks for us to receive and process your return. If in case, if you charge for the return shipping. There is no need to be worry. I'll help you in make a note that not to charge for return shipping.
08:14 PM PDT Sikkandar: So that you're welcome to contact us and our representative will help you in refund the return shipping fee.
Next representative will able to see my note on your order.
Will that help you?
08:15 PM PDT bartolo ramirez: so when its returned i will contact you guys to get a refund
08:16 PM PDT Sikkandar: Once the item delivered to us we'll process the refund for the refund and send you a confirmation email regarding the refund.
08:16 PM PDT bartolo ramirez: ok awsome that will work great
08:16 PM PDT Sikkandar: Since I've made a note you'll get a full refund for the item,
08:17 PM PDT Sikkandar: Thanks so much for your understanding and believing me, Bartolo.
08:17 PM PDT bartolo ramirez: thanks so much . yes all this will work great for me
08:17 PM PDT Sikkandar: I'm glad I was able to help! You are welcome! Its has been a pleasure assisting you today. Is there anything else I can assist you with today?
08:18 PM PDT bartolo ramirez: nope thats it. is their a certain amount of time i have to mail this back by or can i mail it out in about a week.
08:20 PM PDT Sikkandar: There is no need to contact us, Bartolo. Since I made a note on you order I request you to return the item as soon as possible.
08:20 PM PDT bartolo ramirez: ok
08:22 PM PDT Sikkandar: We process the refund as soon as possible once the item deliver back to us.
08:22 PM PDT bartolo ramirez: ok awsome
08:22 PM PDT Sikkandar: Thank you for contacting Amazon. Have a great day! Please click on the "End Chat" to close this window. Take care! Bartolo :)